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October 28, 2022
Alexa unable to Receive Incoming Calls

Are you facing the issue of Alexa unable to receive incoming calls? Here, this guide will help you to fix it. Users can receive and make calls on Alexa by syncing it with an Alexa-compatible device. This function is useful whenever your phone is out of your reach or for any other reason you just don’t want to call from your phone. Sometimes, it happens when this feature doesn’t work, Here we will help you to fix it.

We are available at the Alexa customer service number +1-410-896-8780. We are a third-party option for Alexa product support that has been helping users for resolving every of its working issue. Our technicians deliver reliable instructions so that can fix the Alexa incoming call ringer not working problem.

Methods to Fix Alexa unable to Receive Incoming Calls

Check out the below-mentioned causes & fixation ways to the problem of not receiving calls on Alexa:

Customize Communication Setting

The communication setting of Alexa makes it able to interact with phone calls. You have to make sure to keep the settings customized so that Alexa works well with receiving calls. With the following steps you can change it:

  • Launch the Alexa app on the phone.
  • From the Home icon to the “Communicate”, “Play” and “more”.
  • Go to “more” and then to the “Settings” icon.
  • Scroll down and find the “Alexa preference” then go to “Preferences”.
  • There you will get most of the phone network list and Skype too. 
  • Now, you have to sign in phone account that will connect your phone service to the Alexa app. 
  • Now ensure that the connection is properly set up by asking someone to call you and check if rings to your Alexa device. 

Well, it is quite an intricate task to complete so that’s why we suggest you contact our Alexa customer service. One of our experts will assist you with reliable guidelines so that you can fix the Alexa incoming call ringer not working trouble.

Update Alexa Application

Another option to fix the trouble of Alexa unable to Receive Incoming Calls is Amazon Alexa keeps upgrading its functionalities and removing its bugs by providing the latest version of the app. All of its users have to keep up with this and get an updated version on their phones. An outdated Alexa app is responsible for the issue of not receiving phone calls. Follow the steps to do this:

  • Go to the app store on the phone.
  • Find the Alexa app in the search bar.
  • There you will see an update option if it is available.
  • Just click on “Update”. 
  • This will start the updating process. After that open the app which is got updated.

Now, you should try checking out if it has fixed the issue of Alexa unable to Receive Incoming Calls.

Restart or Reboot Alexa App

A common software error bothers sometimes you by interrupting incoming phone calls. Through the Alexa settings, you just have to command to restart it and reopen the app. For rebooting you need to go through some steps which are:

  • First “turn off” your device by the app or the button on Alexa.
  • Find the reset button on the hardware Alexa. 
  • Press and hold on to the button for 20-40 seconds. 
  • Then you will see your Alexa power light blinking and let it just start.

After this, you can check whether it resolved the trouble of Alexa unable to Receive Incoming Calls. If not, then just ask us. Our team of skilled Alexa experts will help you to get find the cause and assist you according to it that will you start answering calls from your Alexa.

Fix Internet Connection

The incoming call function and every other function of Alexa depend upon the quality internet connection. You can fix it by making sure your router is connected to every required cable. Another way is to perform a power cycle on your router by turning it off and on after a while. More options are below given:

  • Go to “settings” on your phone. 
  • Select the “Cellular” option and turn it off and keep turning on the wifi.
  • Try browsing by opening any website. 
  • If the page gets loaded, then the wifi is working well and if it does not get, then the problem is your wifi network.

There are multiple troubleshooting that you need to follow to resolve this wifi connection problem. At that time for every single solution, you have to just contact us. We will make your wifi work better. After doing that you will overcome from this issue of Alexa unable to Receive Incoming Calls. 

Connect Alexa With your Device

You should make sure that your Alexa is connected to your phone via the Alexa app. Follow the guidelines to do this:

Launch the Alexa app on your phone.

At the bottom, there will be the Home, Communicate, Play, & Devices options.

  • Go to the Devices option.
  • On the top of the screen, there will be an “Amazon Alexa” option and Echo and Alexa. 
  • Click on the icon to check the list of connected Amazon Alexa devices. 
  • Now, find the desired device through which you want to receive calls on Alexa device.
  • If you do not get your device, then add your new device via the “+” sign from the corner of the screen.
  • Complete the device syncing process with the Alexa device by following the onscreen steps.

For getting detailed solutions that can let you connect your Alexa to your device, contact us. Our team of Alexa customer service will guide you by letting you complete the syncing task easily. Doing this will surely help you to resolve the problem of Alexa unable to receive incoming calls.


We hope this troubleshooting guide would be beneficial for you to resolve the issue of the Alexa incoming call ringer not working. Try all of the fixation methods so that you can start getting calls on your Alexa device. 

Ask us at Alexa customer service number +1-410-896-8780. Our representatives will deliver every required remote guideline through which you can treat this obstacle of Alexa unable to Receive Incoming Calls.

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